Frequently Asked Questions
Everything you need to know about shopping at the official Celtic FC Store.
When will my order be shipped?
Orders for in-stock items are typically processed within 1-2 business days. During peak periods, such as kit launches or Christmas, processing may take slightly longer. You will receive a confirmation email with tracking information once your package is on its way.
Do you offer international shipping?
Yes, we ship our official merchandise globally. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
Can I return a personalized jersey?
Items that have been personalized with a name, number, or specific patches cannot be returned or exchanged unless the product is faulty. We recommend double-checking our size guides before finalizing your customization.
What is your return policy for standard items?
You can return any unworn, unwashed items in their original packaging within 30 days of purchase for a full refund. Please ensure all tags are still attached and include your proof of purchase.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking link. You can also log into your account on the Celtic FC Store website to view your order history and current shipping status.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and fast checkout experience.